For Owners

Behavioural Consultations

service-1If you are experiencing problems with your pet, a full behavioural consultation will be required in order to consider possible motivations behind the unwanted behaviour, diagnose the problem, discuss management options and a treatment plan. All behaviour cases must be seen on referral from your vet in order to rule out any medical factors affecting your pet’s behaviour. Currently all consultations are being conducted remotely via FaceTime or Skype due to the Coronavirus crisis.

Included in the initial consultation*:

  • Discussion about the problem(s) you are having with your pet;
  • Explanation of why your pet is displaying the unwanted behaviour(s), including information about body language and communication and how animals learn;
  • Discussion about what your aims are and what the different treatment options might entail;
  • An outline of the treatment programme;
  • A written report summarising the consultation which will be sent within one week;
  • Liaison with your referring veterinary surgeon as necessary for the specific case and a written report sent for their information and records;
  • Six months email follow-up support.

For dogs, follow-up visits are likely to be required to help with the practical elements of the treatment plan, particularly if you are experiencing problems on walks*. At present, these are unable to be conducted due to the Covid-19 crisis and instead remote contact and videos are used. The information and training provided in the initial consultation and written report is sufficient for you to manage the problem and commence the training plan with your dog. Previous training experience, confidence levels and severity of the problem all determine how many practical follow-up sessions are required. In normal situations (outside of the Covid-19 crisis), access to a private field enables rehabilitation training in a controlled environment.

Problem Prevention Consultations

service-2Problem Prevention Consultations are designed for those getting a new dog, rabbit or cat and wanting advice, either before or after the pet is first brought home. Alternatively, these are suitable if you are expecting a new baby and want advice about how to introduce the new member of the family to your dog, cat or house rabbit to minimise stress for everybody. A veterinary referral is not required. Consultations are conducted remotely at present*. Information is given about how to prevent common problems arising, body language/communication and how animals learn, as well as specific information about your pet. These are only available for puppies or kittens up to 14 weeks of age.

*Remote consultations are priced at £220 for cats and £250 for dogs and last for around 2 hours. Evening consults incur an additional £30 fee. Please note I do not work weekends. Consultations are only carried out within a 15 miles radius of BS20 – we cover within postcode areas BS20, BS21, BS22, BS23, BS24, BS41, BS48, BS49, BS6, BS7, BS8, BS9, BS10 & BS11, even during the current Coronavirus climate due to future practical assistance being available. Referrals are only accepted from certain veterinary practices – please contact us to find out if we work with your veterinary practice. Follow-up sessions and Problem Prevention Consults cost £50 per hour plus additional travel fees where relevant and last for a minimum of 1 hour. Thereafter all prices are rounded to the nearest half hour.

As a full member of the Association of Pet Behaviour Counsellors (APBC) many pet insurance companies will cover the cost of behavioural consultations. Please check your policy documents and contact your insurance company to clarify. Exclusions and excesses will apply. 

Adoption/fostering assessments

This service is designed to assess animals and the homes of potential adoptive parents or foster carers. Assessments are charged at £240 for one dog within 5 miles of BS20. Additional fees apply per dog in the household and to cover travel expenses and time for visits over 5 miles (up to 15 miles).